Every online order follows the same simple, secure path — so both the buyer and the shop are protected.
Find a shop and place your order in the app.
Pay online by Mobile Money, OPay, or card.
Your payment is held safely, not released yet.
The shop prepares your order and you collect it from the shop.
You confirm you received it; the shop is paid.
If something goes wrong, you can raise a dispute before funds are released and request a refund — see our Refund & Dispute Policy. Stenamo Market has no delivery service — see Collection & Delivery.