Policy

Collection & Delivery

Stenamo Market has no delivery service. Buyers collect their orders from the shop, so there is no delivery fee.

For buyers

Collect from the shop

After you pay, the shop prepares your order. You collect it from the shop, check it, and confirm in the app that you received it. Your payment stays in escrow until you confirm.

For shops

Have the order ready

Shops prepare paid orders for collection at their shop. The shop is paid after the buyer collects the order and confirms it.

Stenamo does not charge a delivery fee and does not arrange shipping. If an order is not ready, is incomplete, or is not as described, raise a dispute before confirming — see our Refund & Dispute Policy.